A Customer Support Executive, or CSE, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

1. Manage large amounts of incoming phone calls

2. Convert customers into sales leads  post query resolution

3. Identify and assess customers’ needs to achieve satisfaction

4. Build sustainable relationships with customers through open and interactive communication

5. Provide accurate, valid and complete information by using the right methods/tools

6. Meet personal/customer service team targets and call handling quotas

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

8. Coordinating with cross-functional teams for query resolution whenever required

9. Focus on keeping high complaint resolution ratio, and low average response time

10. Follow communication procedures, guidelines and policies

11. Take the extra mile to periodically engage with customers for feedback

Requirements:

1. A bachelor’s degree in Administration or a related field.

2. Excellent interpersonal and written and oral communication skills.

3. Knowledge of mediation and conflict resolution techniques is preferable

4. Customer orientation and ability to adapt/respond to different types of characters.

5. Our Way of Working

6. An opportunity to work on something that matters.

7. A fast-paced environment to learn and grow.

8. High transparency in decision making

9. Candidates with past experience of working with coachings and schools will be preferred.