The key account manager is responsible for handling the client accounts in the company. The key account manager must build and maintain a strong relationship with the client, and resolve client queries effectively. They will be the lead point of contact for all client-related matters. 

Responsibilities:

1. Developing a solid and trusting relationship between clients and the company.

2. Resolving key client issues and complaints.

3. Developing a complete understanding of client needs.

4. Anticipating changes and improvements in existing client-facing processes.

5. Coordinating with cross-functional teams for query resolution whenever required.

6. Strategic involvement and negotiations to improve results and company revenue.

7. Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.

8. Meeting all client needs and deliverables according to proposed timelines.

Requirements:

1. Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred.

2. Experience in sales management, key account management, or relevant fields is preferred.

3. Excellent verbal and written communication skills; must be a listener, a presenter, and a people person.

4. Basic computer skills, and experience with CRM software and Microsoft Office, with emphasis on superior Excel skills.

5. Strong negotiation skills, with the ability to follow through on client contacts.

6. Ability to multitask and manage multiple client accounts.

7. Proven results of delivering client solutions.

8. Candidates with past experience of working with coachings will be preferred.